Does ExoticSnowmobile.com accept phone, fax, or
email orders?

Yes, you can order over the phone by calling 1-800-917-2453

You can fax your order to 1-800-567-3374

You can also email orders by using our online email order form

You may also order directly from our web site by clicking the "Buy" buttons on our site

Can I have you ship on my FedEx/UPS account?

Unfortunately, we cannot ship on personal or business FedEx or UPS accounts.

I don’t see an item listed. Can you still get it for me?

Of Course, we can get almost anything!  Please contact our Sales Team at Sales@ExoticSnowmobile.com or  call 1-800-917-2453 during normal business hours.

After I submit an order with ExoticSnowmobile.com, how will I be advised of the order's progress?

ExoticSnowmobile.com will keep you informed of your order via email.  Your tracking number will be emailed to you once the item is shipped.  You may also check our online order status page for live updates.

How long will it take until I receive my order?

We quote approximately 5-10 business days for delivery of most orders.  We do not offer rush or expedited shipping.

May I combine two separate orders to save on shipping costs?

We do not combine orders for you over the phone.  However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want.  Please understand we cannot cancel an order once it has been processed.

Does ExoticSnowmobile.com sell or release my personal information?

ExoticSnowmobile.com respects your privacy.  We do not under any circumstances sell or release your information to anyone without your consent.  Please see our privacy policy for more details.

Does ExoticSnowmobile.com offer a paper catalog?

No.  Our online catalog at www.exoticsnowmobile.com is our only catalog.

What happens if an item is backordered?

We will make every attempt to notify you if an item is on backorder.  You may then opt to exchange or cancel your order.

Can ExoticSnowmobile.com Sales Representatives physically obtain a product and describe it to me?

Since our inventory is stored in our warehouses (in locations outside of our call centers), our agents cannot physically obtain any product to describe it to you.  All product information we have is displayed on our web site.  All of our Sales Representatives are highly trained and have vast knowledge.  They should be able to assist you with any questions you may have.

How do I use ExoticSnowmobile.com's shopping cart?

Search for the items you want to buy.  Click the "BUY" button for each item you want.  If you want to buy more than one unit of an item, input the desired quantity in the "Qty" field, and Click "Update", or you can simply enter the quantity prior to clicking the "BUY" button. 

If you need to shop for more items, click "Continue Shopping".  After you've added all the items you want to purchase to your shopping cart, select "Check Out Now" and follow the onscreen instructions.

Why must ExoticSnowmobile.com verify my billing address?

Address verification is a precautionary measure ExoticSnowmobile.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.  For fraud prevention purposes, if your billing and shipping addresses are different we must verify your alternate shipping address.  There are two methods to accomplish this:

1. Contact the bank that issued your credit card and have your desired shipping address listed as an alternate address.

2. Complete a Signature Authorization form and fax it back to us.  The information, including your signature, will be verified with your bank.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-800-917-2453 to let us know and we will re-attempt address verification to complete the processing of your order.

What methods of payment does ExoticSnowmobile.com accept?

Visa

MasterCard

Discover

ExoticSnowmobile.com Gift Certificate

Pre-paid Company Check, Personal Check, Cashiers Check, or Money Order (Note: All Pre-paid orders, including Cashiers Checks, take longer to process because they must first be cleared with the bank.)

NO COD orders will be accepted. 

We do not currently accept non-US or non-Canadian issued credit cards at this time.

Why was my credit / debit card declined, when I know for certain that I have the funds available?

A credit/debit card can be declined due to a number reasons.  It could be caused by an incorrectly entered credit card number or expiration date, a daily limit imposed by the card issuer, insufficient credit, or a number of other reasons.  The bank never tells us the specific reason for a decline, therefore you will have to contact your credit card company directly for more information. 

It may have also been declined due to an AVS (Address Verification System) mismatch.  This means that the billing address you provided does not match the billing address your credit card has on file.

Why was my credit / debit card declined due to an AVS Mismatch, but I never had this problem in the past or with other companies?

Sometimes other companies do not utilize the security precautions that we follow.  They may not use an Address Verification System (AVS) and therefore all transactions with sufficient funds, regardless of their billing address will be approved. 

Address verification is a precautionary measure ExoticSnowmobile.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.

How do I get my tracking number?

Tracking numbers will be emailed to you when the item ships out.  Alternatively, you can check your online order status to find your tracking information.

My tracking number is not working. What should I do?

If you try to track your package and you get a message saying "Unable to Track Shipment", don't be concerned, it's perfectly normal.  Sometimes there is a delay in the time it takes the UPS database to update the information we send them.  Try again later or tomorrow and you should be able to track it.

The shipping carrier has my package, but they have not delivered it yet. Why?

Please contact the carrier to obtain further status on your package(s).  The priority of delivery is determined by your local carrier's hub.  ExoticSnowmobile.com would always like your packages to be delivered ASAP.  If the carrier is holding your package(s), contact them immediately.

What should I do if an item is delivered damaged?

If the item appears to have been damaged by the carrier, immediately tell the driver you will not accept the package due to the damage or call the carrier to submit a damaged shipment claim.  If the damaged package was left for you or someone else signed for it, there is a grace period of approximately three (3) days to file the damage claim.

If a package looks like it may be damaged, you can tell the driver to wait while your check the contents for damage -- and if the contents are in fact damaged, then refuse the package, citing the damage.  Obtain a damage claim number from the carrier and contact ExoticSnowmobile.com.  If the item appears to have been damaged prior to shipping (i.e..: at the factory), immediately contact ExoticSnowmobile.com customer service.

What should I do if an item is missing from my order?

Please be advised that if you ordered more than one item, you may receive more than one package as it may be shipping from different warehouses.  First, verify that you've received a box for each tracking number associated with your order.  If all boxes have been delivered but you're still missing an item, check the packaging material for small items.  Please contact ExoticSnowmobile.com Customer Service if you are unable to locate an item.

Can ExoticSnowmobile.com mail to my APO/FPO address?

Yes.  We currently ship to APO and FPO addresses using the United States Postal Service.

I never receive a reply from you! Why?

We answer all email messages within 24 hours (Monday to Friday). If you don't receive a reply from us within 24 hours, your email server is probably blocking emails from our account or our email address is not in the white-list of your anti spam software program.

Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive.

To make sure that our emails and support e-mails are not filtered into your "junk" or "bulk" folder, please add Exotic Sportbike to your list of trusted senders. Here's how:

Hotmail: Place the domain exoticsnowmobile.com in your safe list. The safe list can be accessed via the "Options" link next to the main menu tabs.
AOL: Place the domain exoticsnowmobile.com in your address book.
Yahoo! Mail: If one of our emails is filtered to your 'bulk' folder, open the message and click on the "this is not Spam" link next to the "From" field.

Other providers: If one of your emails is being filtered, try adding our domain exoticsnowmobile.com or our newsletter's 'From' or 'Reply-to' address (customerservice@exoticsnowmobile.com) to your address book or contact list.

If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all e-mail from exoticsnowmobile.com. Follow their instructions for whitelisting exoticsnowmobile.com.

We're very sorry for the inconvenience, but these circumstances are beyond our control. All we can do is work together with the ISPs to shut out the spammers.

Note: If you haven't received a reply from us within 24 hours (from Monday to Friday) it's very likely that our original reply has been deleted.

Since, we would not know this, you must re-send your email message to us. It will help if you give us a second email address so that we can reply to both addresses.

Does ExoticSnowmobile.com offer any technical support or advice?

Our Sales Reps are available to answer any pre-sales technical questions.  If you need advice or installation support after your purchase, we can easily put you in touch with a support specialist.

Does ExoticSnowmobile.com have a walk-in store or will-call facility where I can physically pick up my merchandise?

We do not have a store or will call facility.  You can order over the phone by calling 1-800-917-2453

You can fax your order to 1-800-567-3374

You can also email orders by using our online email order form

You may also order directly from our web site by clicking the "Buy" buttons on our site

We do not service customers in person.

What is the address to send a return to ExoticSnowmobile.com?

ExoticSnowmobile.com ships from many different warehouses.  You will need to complete a Return Authorization Request Form.  Once we receive and process the request we will provide you with an RMA Number and the address of the warehouse to be returned to.

How do I cancel an order or an item?

Orders cannot be cancelled once the checkout process has been completed.

Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment.

We regret any inconvenience that this may cause you.

If you have already completed the checkout process, and no longer need the item you ordered, please view our Return Policy.

If you have purchased any item that has not been released and it is still before the scheduled release date, please contact Customer Service and we will do our best to assist you.

How do I return an item?

You will need to complete a Return Authorization Request Form, which will allow you to obtain a Return Merchandise Authorization ("RMA") number.  You must obtain this within the applicable return period.  Once we receive and process the request we will provide you with an RMA Number and the address of the warehouse to be returned to.  ExoticSnowmobile.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 10 days, within which ExoticSnowmobile.com must receive the returned products.  RMA numbers will not be extended or reissued.  You should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Is it mandatory to have an RMA number in order to return a product to ExoticSnowmobile.com?

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable return period. ExoticSnowmobile.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 10 days, within which ExoticSnowmobile.com must receive the returned products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

How do I acquire a Return Merchandise Authorization number (RMA#)?

Click here to request an RMA form. We ask that all RMA’s be requested online for maximum efficiency.

Is the ExoticSnowmobile.com website secure?  What type of security features are utilized to safeguard my information?

Security is a top priority at ExoticSnowmobile.com.  When you submit sensitive information via the website, your information is protected both online and offline.  When our order form asks your sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.  ExoticSnowmobile.com uses the most advanced form of SSL software available: 256-bit encryption.  Access to all of our users' information is restricted.  ExoticSnowmobile.com operates in a secured and locked facility that requires all employees to check-in and wear valid ID badges.  Security cameras are positioned throughout the buildings, in conjunction with multiple alarm systems.  Only employees who need the information to perform a specific job are granted access to personally identifiable information.  All ExoticSnowmobile.com servers, including web servers and database servers are housed and maintained in secure locations.  Access to the databases are strictly monitored and protected from outside access.  Our servers reside in our own physical locations and are not hosted by third party companies.  We do not store credit card numbers or other sensitive data on any of our servers.  Internet access is restricted and protected by multiple hardware and software firewalls and password protection.  All backups are stored and locked in a high-level security room.  Only personnel with proper security clearance have access to these restricted areas.  Tape backups are not permitted to leave the premises without proper authorization.

All employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added or updated, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.